A white van is parked on the side of the road.

faqs

Grand Canyon Hiker Shuttle: FAQs and Important Information

  • Where is the check-in point? What time should I be there?

    When you arrive for check-in, it means you are ready to go. The car has already been parked, you have your drink, and you’ve visited the restroom. 


    North Rim: The North Rim has five check-in points, three inside the park and two outside the park:


    • 6:30 a.m. and 1:30 p.m. in front of the North Rim Visitor Center
    • 7:00 a.m. and 2:00 p.m. in front of the North Rim Grand Canyon Campground Store
    • 7:00 a.m. and 2:00 p.m. at the North Kaibab Trailhead
    • 7:20 a.m. and 2:20 p.m. in front of the Kaibab Lodge (outside the park)
    • 7:40 a.m. and 2:40 p.m. in front of the Jacob Lake Inn (outside the park)

    South Rim: The only check-in point at the south rim is at the Bright Angel Lodge:

    • 7:30 a.m. and 1:00 p.m. in front of the Bright Angel Lodge 

    Please check to be sure you are on the correct time zone. Arizona does not change clocks to observe Daylight Savings Time. During the summer months when Daylight Savings Time is in effect, Arizona shares Pacific Standard Time. In the fall, Arizona shares Mountain Time.


  • Will I have to pay two entrance fees, one at the North Rim and one at the South Rim?

    No. When you enter the park initially, you will pay an entrance fee of $30.00 per vehicle. It is important that you keep your receipt, as this will allow you to re-enter the Park (North and South Rim) for a period of seven (7) days. Therefore, there is no additional entrance fee required for entering the park on the rim-to-rim shuttle.

  • Will there be a rest stop enroute?

    We make two brief stops along the way: Cameron and Jacob Lake. These stops are about two (2) hours apart. Both stops have restrooms and snack food available.

  • Can I book at the last minute?

    If you are making a reservation within 48 hours of travel time, please call our Reservation Center to check Availability. (928) 638-2820

  • What is your Refund Policy?

    Trans-Canyon Rim-to-Rim Shuttle Passenger Cancellation Policy


    • Cancellations up to 15 days prior to a booked reservation date will receive a full refund, less a $10 service fee per passenger.
    • Cancellations between 14 days and 48 hours prior to a booked reservation date will receive a full refund, less a $30 service fee per passenger.
    • Cancellations of the reservation within 48 hours of a scheduled reservation date receive no refund.

    In the event of operator cancellation due to weather or other unforeseen circumstances, customers will receive a full refund or credit.





    Trans-Canyon Shuttle Luggage Cancellation Policy


    • Luggage cancellations up to 48 hours prior to a booked luggage reservation date will receive a full refund, less a $10 service fee per booked piece of luggage.
    • Cancellations of the reservation within 48 hours of a booked luggage reservation date receive no refund.

    In the event of operator cancellation due to weather or other unforeseen circumstances, customers will receive a full refund or credit.





    Trans-Canyon Trailhead Shuttle Cancellation Policy


    • Cancellations up to 48 hours prior to a booked reservation date will receive a full refund, less a $10 service fee per passenger.
    • Cancellations of the reservation within 48 hours of a booked reservation date receive no refund.

    In the event of operator cancellation due to weather or other unforeseen circumstances, customers will receive a full refund or credit.


Share by: